cPanel announces adjustments to new pricing and licensing model based on feedback

Over a week ago, cPanel had announced its shifting to an account-based pricing and licensing structure. Following harsh feedback from the partners, it is now making some updates to assist the community in implementing the licensing model changes.

In their follow-up email, cPanel wrote, “In the days following our announcement, we have heard from many of our Partners, both online and over the phone, and the feedback has been clear. Our analysis of use cases was incomplete, and we underestimated the amount of support that some of our Partners require to implement these licensing model changes. This was a miss on our part, and we are sorry for any concern we have caused as a result.”

Since the account-based pricing requires additional efforts from the partners, cPanel will provide implementation support to all the partners.

“We will apply a one-time credit to cover part or all of your September 15th invoice up to $10,000 USD,” explained J. Nick Koston, CEO, cPanel, in a blog post.

For the customers who aren’t yet ready to adopt cPanel Plus Cloud that requires a 100 account+ Premier license, cPanel has introduced a new 50 account “Plus” package.

“We will provide fixed cPanel Premier Packages starting with 100 account licenses, and we are making additional packages available in 50 account increments (i.e., 150, 200, 250, etc.) for customers where auto-scaling is not a good fit,” added Koston.

For existing WHMCS customers, the new pricing model will become effective once the WHMCS adds support for it. After the release of support, the customers will be charged at the current pricing rate for next one month and then they will be charged with the new pricing.

For the direct customers, cPanel is restoring the Solo licenses (Cloud) in the cPanel Store. These licenses will be available at $15/month, only on Cloud. Further, the existing cPanel Solo licenses will no longer be converted to the Admin package.

The customers whose licenses are expiring between June 27 and July 20, 2019, will get more time to select a new option in the Managed Licenses in the cPanel Store.

For more information, please visit the cPanel blog.