Talent development: The win-win formula in the digital era

The IT services industry is undergoing a transformation from traditional services such as infrastructure and application maintenance to digital solutions in disruptive technologies such as customer experience, data sciences, Artificial Intelligence (AI), Robotic Process Automation (RPA). The emergence of cloud along with methodologies like Agile and DevOps has brought in new service delivery models. IT service companies are discovering that their talent pools are not aligned with this rapidly changing demand.